BOOKING CONDITIONS

To ensure that we run a professional practice and deliver the best service possible, please ensure that you read the following terms and booking conditions.

When you book an appointment, it will be on the basis that you have understood and accepted these conditions:

1. Appointments and cancellations

Please note that a minimum 48-hour notice is required to make a cancellation without charge. Failure to give the required notice will result in you being charged a cancellation fee. If you give cancellation notice less then 48 hours then a £100 fee will apply; and if notice is given less than 24 hours then an additional £50 fee (total £150) is chargeable.

Please arrive for your appointment at least 10 minutes in advance to ensure the smooth operation of our practice with minimum disruption to other clients and enough time for the correct delivery of the session. Late arrival of more than 5 minutes may result in the forfeiting of the appointment since there may not be enough time to complete the session. We will, of course, be flexible wherever possible.

Smoke Free Lady will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.

2. Payments

All payments must be made and received prior to your appointment. Payments can be made via cash or bank transfer. Bank details will be provided after your initial consultation. Cancellation charges, if applicable, will be deducted from your payment.

Please note that if payment is made on the day of your appointment, then only cash payments will be accepted.

We regret that we do not accept credit cards, debit cards or cheques.

3. Confidentiality

All patient details and records are kept in the strictest of confidence.

We would like to inform your GP about the treatment but will not do so unless you agree and supply us with your signed authorisation.

We would also like to use your data in our study about the continued success rate of the ‘Stop Smoking In One Hour’ hypnotherapy. All your details will be kept completely confidential. If you agree, your participation will require you to sign a consent form after your therapy session.

4. Safety

All reasonable steps will be taken to ensure your safety, physically and mentally.

Smoke Free Lady therapists have the right to work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right. At no time will any violent, threatening or abusive behaviour be tolerated. Any indication of any such behaviour will lead to the session being terminated immediately with no refund of the fee.

We are unable to treat anyone under influence of alcohol or non-prescribed drugs. Clients arriving for a session in this condition may have to forfeit their fee. We will endeavour, but not commit to, re-arrange the session, and you may have to pay an additional £50 administrative fee.

5. Complaints

Smoke Free Lady endeavours to treat all its clients appropriately, caringly and fairly. If, however, you have an issue with any matter in relation to your therapy at Smoke Free Lady, you are entitled to lodge a complaint, either verbally, by telephone or in writing to our designated person. This is:

Monika Drozd
10 Harley Street London W1G 9PF
T: 02074678352
M: 07909837007
E: info@smokefreelady.co.uk

If you require assistance in formalising your complaint, Smoke Free Lady will be happy to help.

You will then be informed verbally, by telephone or in writing within two days of lodging the complaint, that an investigation into the matter is underway.

During the course of the investigation, Smoke Free Lady may require you to attend an additional consultation with the therapist, if this is deemed appropriate.

All rights are reserved.
November 14, 2012

 
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Contact

Call today for a FREE 15-minute Consultation 07909 837 007.

Smoke Free Lady

Lily House
11/12 The Shrubberies
George Lane
South Woodford
London E18 1BD

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